Answers at a Glance

At HF Chicago, we’re here to support you every step of the way. Whether you have questions about our collections, need guidance on selections, or want to explore partnership opportunities, our team is ready to help. Don’t hesitate to reach out—we’re just a call or email away!

Below, you'll find answers to some of our most frequently asked questions. If you need further assistance, we’re always happy to help—just let us know!

  • To open an account you must fill out our online application at www.hookerfurniture.com/dealer-create-account.inc.

  • To place an order, log into your account and browse for the desired item. Once you've selected the item, add it to your cart and proceed with the checkout process. For upholstery items, please ensure that all customization options, such as fabric and finish selections, are completed. For Sunset West orders, kindly send your request directly to HF Chicago.

  • Log in to HookerFurniture.com and navigate to "Order Status" to track your order. Here’s what each status means:

    • Open – In production or being pulled

    • Allocated – Stock is reserved for your order

    • Released – Sent to shipping for scheduling

    • Invoiced – Order has shipped

  • We are pleased to accept COM (Customer’s Own Material) for the following brands: HF Custom, Bradington-Young, M, and Sunset West. To proceed, please complete the COM forms and provide a small fabric cutting for review. Please note, we reserve the right to decline any COM materials.

  • Once your account is established, you will have access to login and view pricing and availability.